Introduction
This Privacy Policy explains how I collect, use, and safeguard your personal data when you interact with my website, www.lovenapattencoaching.co.uk or engage in my coaching services. I am committed to protecting your privacy and ensuring that your data is handled with the utmost care.
As the data controller, I am responsible for your personal data. It is important that the information I hold about you is accurate and up-to-date. If your personal details change, please inform me by emailing : [email protected]
What Data Do I Collect, Why, and How?
- For Coaching Clients: If you are a coaching client, I will collect your name, email address, e-mail account, home address, and phone number. This data is stored in a Google scheduling and my confidential folder records. I use this information to communicate with you via email, WhatsApp, phone, or mail about our coaching sessions.
- For Mailing List Subscribers: If you sign up for my mailing list (via the website contact form or Facebook or Instagram or Linkedin) I collect your email address and name, which are stored in outlook. I will use this data to send you updates and newsletters. You can unsubscribe at any time by clicking the opt-out links in my emails or by emailing me.
- Website Visitors: I may collect data about your use of my website, including your IP address, browser details (e.g., Safari, Chrome, Firefox), time spent on the site, page views, navigation paths, and device information. This data is collected using Google Analytics and helps me analyze website traffic, improve user experience, and measure the effectiveness of my advertising.
I do not collect sensitive data such as race, religion, sexual orientation, political views, health information, or criminal records.
Who Might I Share Your Data With?
I may share your personal data with the following parties when necessary:
- Service providers for IT and system administration.
- Professional advisers (lawyers, accountants, etc.).
- Government bodies, if required by law.
All third parties are required to handle your data securely and follow legal standards.
International Transfers of Data
Some of my service providers, such as PayPal, Monzo and Mailchimp, are based outside the European Economic Area (EEA). When transferring data outside the EEA, I ensure appropriate safeguards are in place, such as:
- Transfers to countries approved by the European Commission for adequate data protection.
- Contracts or certifications that ensure the protection of your data.
- US-based providers in the EU-US Privacy Shield.
If no safeguards are in place, I may seek your explicit consent for the data transfer. You can withdraw your consent at any time.
How Long Do I Keep Your Data?
I retain your data only as long as necessary for the purposes it was collected. For instance, I must retain client information for six years after the end of our relationship for tax purposes. In some cases, I may anonymize your data for research or statistical purposes.
Your Legal Rights
Under data protection laws, you have the right to access, correct, erase, restrict, or transfer your personal data. You can also object to processing and withdraw consent where applicable. For more details, visit the UK Information Commissioner’s Office (ICO) website.
To exercise your rights, please email me at [email protected].There is no fee to access your data, though I may charge a reasonable fee for excessive or repeated requests. I may need to verify your identity before processing your request.
I aim to respond to all requests within one month. If a request is complex, it may take longer, but I will notify you if this happens.
If you are not satisfied with how I handle your data, you have the right to file a complaint with the ICO.
Third-Party Websites
My website may contain links to third-party websites. I am not responsible for the privacy practices or content of these external sites. I recommend reading their privacy policies before sharing any personal data.
Cookies
Cookies are small files stored on your device that track your interaction with my website. They help improve website performance and user experience. You can adjust your browser settings to manage or block cookies, but please note that some site features may not work properly if cookies are disabled.
Types of Cookies Used:
- Strictly Necessary Cookies: These are essential for the website’s functionality, such as processing orders or logging into accounts.
- Performance Cookies: These help me understand how visitors use the website, such as page views and traffic sources.
- Functionality Cookies: These remember your preferences and enhance user experience, like showing relevant news or updates.
By continuing to use this website, you consent to the use of cookies. You can disable cookies in your browser settings, but this may impact your browsing experience.
Cookie Policy
I use cookies to improve your experience on my website and to monitor traffic patterns. These cookies are either session-based (deleted after you close your browser) or persistent (stored for a longer period). If you block cookies, some parts of the site may become inaccessible or function incorrectly. By using this site, you accept the use of cookies in accordance with this policy. If you do not agree, you can manage your cookie preferences in your browser settings.